Frequently Asked Questions

1. When does my registration come in?

This is one of our most frequently asked questions at all of our stores! Unfortunately, we have no say in when the registration comes in, it's all up to the DMV. Your temporary registration is good for 45 days, and we will notify you by sending you a postcard when your permanent one comes in.

2. How can I pick up my registration?

Once you have received the postcard, you can either send a check in for the amount written on your postcard (each person's registration is different, and your salesman will explain the fees,) and we will then mail your registration to your address. 

If you choose this option and you want us to send it to a different address than listed on the registration, please include where you would like us to send it. 

You can also come into the store and the Cashier's counter will have your registration for you. We accept all forms of payment: cash, check, and all major credit and debit cards.

3. How can I schedule a Service Appointment?

You may call our Service Department (315) 736-3361 and schedule an appointment with one of our Service Advisers, stop down and schedule one in person, or visit our online service scheduler to request an appointment today!

4. What if I need to get somewhere during my Service Appointment?

We have shuttles at all of our stores, and we happily shuttle our customers anywhere they need to go! We do not have a certain radius we are limited to, we have picked up and dropped people off in all different locations before! *Shuttle service temporarily suspended due to COVID-19.
 
If available, we do have loaner vehicles if your vehicle is being held overnight for a Service appointment. 
 
We also have a waiting room for our customers with complimentary coffee, tea, hot chocolate, WiFi, TV, and a kid's table with custom coloring books and crayons! 

5. Are pets allowed inside with me?

YES! We love pets, but we do ask to keep them on a leash, in your control, or in your hands in case our other customers are afraid or aren't too keen of those furry friends!
 

6. What are my different Finance options?

We truly make the car buying process as easy as possible for you, and work with you every step of the way to get you in your dream car! Fill out our Online Credit Application and get pre-approved and our Finance Manager, Dave Wright, will be in contact with you to go over everything.
 
We also have first time buyer's programs for those of you that currently have no established credit. Stop down or call Dave with any questions you may have. 
 

7. Where do I make my car payments?

It is important to note that we do NOT accept car payments at our stores, you must mail them directly or pay them online to the financial institution you have gone through.

    8. How does a referral work?

We love when anyone, whether you are a customer or not, refers others to our store, so much so that we want to thank you for your referral business! 
 
Anyone who refers a customer who purchases a new vehicle will receive a $50 check from us, and anyone who refers someone who purchases a used vehicle will receive a $100 check from us. 
 
You MUST make sure that the customer purchasing the vehicle tells us your name and contact information so we can get ahold of you for your referral check. You can either stop down to pick up your referral check, or we can mail it to you.